Sometimes, things happen. This could be your Hot Water Service bursts, or you can start to smell gas, or even notice your water bills are exceedingly high. More often than not, these are classed as urgent repairs and must be looked at / repaired fast.
ALL MAINTENANCE MUST BE IN WRITING
Please follow these steps for an Urgent Repair:
1. Turn off the appropriate supply i.e. water mains, gas mains, main power supply – a trades may not be able to attend late at night/ early morning so this way it will help minimise any potential damage
2. Email us firstname.lastname@example.org and CC your Property Manager a video / photo of the damage / repair so that we can contact the right trades person
3. A qualified trades person will contact you to resolve the repair
In some instances, there may not be a quick fix. We will keep you updated to ensure we work to a time frame with minimal inconvenience for you.
If the matter cannot wait, you are able to call a trades person listed on our Urgent Repair list who will assess over the phone and attend as required.
To help determine what is an Urgent Repair, Consumer Affairs Victoria advises the following:
-burst water service
-blocked or broken toilet system
-serious roof leak
-dangerous electrical fault
-flooding or serious flood damage
-serious storm or fire damage
-failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
-failure or breakdown of the gas, electricity or water supply
-any fault or damage in the premises that makes the premises unsafe or insecure
-an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
-a serious fault in a lift or staircase
FOR URGENT REPAIRS please refer to our list of useful contacts
If the repair is outside of this list, it is classed as a general repair and we ask you follow steps 2- 4. A landlord has 14 days to respond to a general repair however Neesh Property will look to action this immediately where possible.
If you wish to follow up your urgent request after sending through an email detailing the concern, please call our office 03) 9398 8400.
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